FAQ
What time is check-in at the hotel?
You can check in from 2 pm. On the day of your departure, check-out is by 12 noon.
What if I want to leave later on the last day?
Late check-out is subject to availability and additional cost. Please ask at reception. Some of our special offers may include late check-out. Please check our WEBSITE regularly for our latest deals.
Is there Wi-Fi at the hotel?
Wi-Fi is available throughout the hotel.
What are the payment methods? What if I want to cancel?
Our cancellation policy covers cancellations made up to 72 hours prior to arrival at the hotel. Payment is made in two instalments: 20% of the total amount when you confirm your booking, payable by card, and the remaining 80% on the day of departure, either in cash or by card.
Is there parking in the area?
Free parking is available at the hotel for our guests.
What can I do at the hotel or in the surrounding area during my stay?
On this same website, we are attaching a series of guides and routes in order to ensure that our clients enjoy their stay to the fullest. Obviously, any doubts about a destination or any other point of tourist interest can be consulted at the reception or at nearby tourist offices.
Does the pool have a children's area?
Yes. There is a playground adjacent to the pool area. Our outdoor pool is heated by a solar system. It has a fenced shallow area for the little ones and a deeper pool area for the adults.
Can I choose my room type?
We have different types of rooms available: twin (two beds), double (double bed), with or without balcony, triple, family. You can find all the details and prices on our WEBSITE. However, if you have any questions, please contact us by telephone (+34) 986743130 or email info@hotelosnaranjos.com
